Support

Get help with ShiftProof.

For product questions, bug reports, restore issues, or feedback, contact Tiny Life Apps by email. Include a short summary, the device model, iOS version, and what happened so the issue can be reproduced more quickly.

Email support Privacy Terms

Useful support topics

Common things to include or try before emailing.

Restore and access

Confirm the device is signed into the same Apple ID if you expect iCloud restore.
If needed, use the recovery code from the app's Access & Sync section.
Say whether the issue is local-only or affects a new device.

Reports and exports

Explain which pay period or report failed.
Note whether the period was already exported or locked.
Include the exact message shown in the app if possible.

Shift or payslip issues

Say what you expected the pay comparison to show.
Mention whether custom lines, overtime, deductions, or attachments are involved.
Include screenshots only if you are comfortable sharing that information.

What to send in your email

Short, concrete details make debugging faster.

Your iPhone or iPad model and iOS version.
The app area where the issue happened, such as Home, Activity, Reports, or Settings.
Steps to reproduce the problem.
Whether the issue is new or has always happened.
Screenshots or screen recordings only if you are comfortable sharing them.